Communicating with individuals and groups

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  • Created by: RacheM
  • Created on: 10-12-15 15:48
Who came up with the Interactive Process Analysis (IPA)
Bales
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Who came up with the 'Action Centred Leadership'
John Adair
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Who suggested that as practitioners we must be able to reflect in as well as on action.
Schon
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What is the order of Tuckman's theory?
Forming, storming, norming, performing and adjourning
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What stage of Tuckman's theory was added in 1975?
Adjourning
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What is the interactional technique?
The fuels used to keep the vehicles running. Essentially the communication within the group which is fundamental if the group is to develop beyond the initial stages.
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How many interactional techniques were identified by Bertcher?
14
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What refers to the activities & behaviours used to begin a group meeting or to introduce a new topic during the session. Thus, there are many startings in the life of a group, not just the initial ‘big bang’ of the initial session?
Starting
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What is letting a group member know that you are paying close attention to what he or she is saying or doing. Attending is a strong form of active listening?
Attending
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What is the ability to sense how people feel and to articulate this is crucial to effective groupwork, The technique of responding to feelings is the verbal & non verbal action by which groupworkers & group members communicate their empathy.
Responding to feelings
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What can be a deceptively simple process, too often clouded with opinions. Giving information can also be a very passive exercise. It is important therefore to consider different options, especially those which are more creative.
Giving information
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What IT's most significant factor when ... is TRUST. And participants need to know why the information is being sought?
Seeking information
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What IT The group agreement needs periodic review so that if it is not meeting its purpose it can be renegotiated?
Negotiating, renegotiating & reinforcing the group agreement
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What IT behaviour that helps all members of the group to participate more or less equally by limiting those members who monopolise the discussion & by encouraging low participants to talk more?
Gate keeping
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What means calling the groups attention to something that has happened to highlight or clarify it so that the group will be more aware of what has occurred, or to bring the discussion back to the agreed upon business of the group?
Focusing
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What IT occurs when a participant in a group demonstrates a behaviour or set of behaviours in such a way that another person can imitate it?
Modelling
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Bertcher suggestets there are ... steps to the modelling interactional technique?
5
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What IT is an action that tells an individual or a group as a whole that they have done something to help move the group towards its goal?
Rewarding
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What IT can be seen as a specialised way of giving information. This is evident when highlighting to the group its inconsistencies?
Confronting
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What IT involves putting yourself in a neutral position between opponents in order to avoid or resolve a disagreement that is keeping the group from reaching its goals?
Mediating
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What IT is the process of drawing togethre and briefly restating a number of prior responses into one statement, then seeking agreement or correction from the group members until a summary statement that everyone agrees has been produced?
Summarising
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What IT refers to the activities and behaviours used to end the group, a group meeting or to conclude a topic during a session. Thus, there are many endings in the life of a group, not just the obvious farewell of the final session?
Endings
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How many roles did Belbin identify?
8
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Card 2

Front

Who came up with the 'Action Centred Leadership'

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John Adair

Card 3

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Who suggested that as practitioners we must be able to reflect in as well as on action.

Back

Preview of the front of card 3

Card 4

Front

What is the order of Tuckman's theory?

Back

Preview of the front of card 4

Card 5

Front

What stage of Tuckman's theory was added in 1975?

Back

Preview of the front of card 5
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