Chapters 10 & 9 - IT CISI

?
What is the second stage of vendor assessment after the project team has been formed?
Specify Requirements
1 of 37
Regarding vendor assessment, who manages or is part of it?
3rd Party Consultants
2 of 37
A potential vendor is providing a product demonstration. However, the firm has decided this is not enough to learn from. What else can they do or ask for to confirm if it is the right vendor for them?
Take at least 3 references from other users
3 of 37
What can be classified as a "suitable reference site"?
An organisation using the same packaged product in the same industry / geographic region
4 of 37
What does a Work-Order for an outsourced development project mean?
it tells the vendor to vary the scope of the original service
5 of 37
A firm has signed a Service Contract with an external vendor. What does the agreement cover?
Agrees on the work which is to be outsourced to the vendor in return for a service fee by the customer.
6 of 37
A firm has signed a Development Contract with a vendor. What does this agreement cover?
Commits the vendor to developing the software specified by the customer.
7 of 37
What is covered under the Work-Order for an outsourced business process?
It requests the vendor to carry out specified work in return for the agreed P
8 of 37
Who is in charge of the important decisions in Managing Business Change?
Program Board
9 of 37
What is the SRO responsible for?
Meeting objectives, overall success of the business change, project planning and control. They work with project and program managers. They are fully responsible and are senior executives.
10 of 37
Who should be able to assess how much time & cost is actively being spent on a business / project change?
Project Managers
11 of 37
What are the first 3 stages of the SDLC (Software Dev Life cycle) approach?
Terms of Reference, Feasibility Study, Fact-Finding & Recording
12 of 37
What is the principle behind the System Specification stage of the SDLC approach?
choose exact models, brands, suppliers, etc
13 of 37
What is the principle behind the Feasibility Study stage of the SDLC approach?
decide whether to simply update the existing system rather than replacing it with a new one
14 of 37
What is the purpose of the PMI (Project Management Institute)?
It is a Global Body, ensuring tools and techniques of project management are common
15 of 37
What is the purpose of the PMBOK Guide?
It sets standards and guidelines of practice which are widely used throughout the profession. Covers "project initiation" ( developing & executing a project plan) and "exam essentials". Inputs, tools, outputs.
16 of 37
What are the ISO Standards and how do firms gain the ISO certification?
ISO Standards set common international standards. They are audit organisations recognizing companies which have gained the standard.
17 of 37
How often and by who does the ISO certificate need to be renewed?
ISO certificate must be renewed every 3 years by an independent audit.
18 of 37
What is the ISO 9001 Standard?
ISO 9001 Standard deals with Requirements. These need to be filled by firms to fulfill customer satisfaction.
19 of 37
A firm is testing their software and seeks to gain quality assurance. The test result is a Grade A. What does this mean?
Major part of the software is not working - unable to go into production
20 of 37
A firm is testing their software and seeks to gain quality assurance. The test result is a Grade D. What does this mean?
Cosmetic error eg spelling mistake. Can go into production without a fix.
21 of 37
A firm is testing their software using the Code Walk-Through technique. What is the process for this test?
Program logic is traced manually using a small set of test cases to analyse the programmer's logic and assumptions
22 of 37
What is Smoke, Sanity or Skim Testing?
cursory examination of all the basic components to ensure they hang and work together. Verified a software build.
23 of 37
What is Black Box Testing?
Tester only accesses the software through the same interfaces that the customer or user would.
24 of 37
What is Agile Testing?
Where the unit tests are written first and fail initially until the code is written. Continuess update as new failure condition are identified.
25 of 37
What is Cloud Computing?
Provision of IT resources on demand via a network
26 of 37
Building a Data Center to house data is what?
Cloud Computing
27 of 37
Why does cloud computing have a lower IT costs and simpler business recovery plans?
Because it has no internal IT Department & project management, and it has no servers/ networks to replicate in the event of business disruption.
28 of 37
How many data items would be needed to classify as "Big Data"?
Minimum of Billion data items
29 of 37
What are the 2 main features of Big Data?
It has different number of formats making it difficult to link together, and the data is constantly changing (ie added / deleted) so powerful computing power is needed.
30 of 37
Lower infrastructure costs, lower taxes and salaries are benefits of what type of outsourcing?
Offshoring
31 of 37
Relocation of business processes to typically lower cost foreign locations but within close proximity is what type of outsourcing?
Near-shoring
32 of 37
If a firm wishes to outsource their business process to reduce travel costs and time zone differences, what is the best suitable type for them?
Near-shoring
33 of 37
What type of outsourcing is NOT good for innovation outsourcing?
Near-shoring
34 of 37
What outsourcing attempts to provide the benefits of classic off-shoring and near-shoring?
Best-shoring
35 of 37
Even though Best-Shoring tailors locations to specific customer needs, what disadvantage does it have?
Fragmentation
36 of 37
A higher quality of service, reduced costs and freedom to focus on core operations are advantages of what type of outsourcing?
Outsourcing
37 of 37

Other cards in this set

Card 2

Front

Regarding vendor assessment, who manages or is part of it?

Back

3rd Party Consultants

Card 3

Front

A potential vendor is providing a product demonstration. However, the firm has decided this is not enough to learn from. What else can they do or ask for to confirm if it is the right vendor for them?

Back

Preview of the front of card 3

Card 4

Front

What can be classified as a "suitable reference site"?

Back

Preview of the front of card 4

Card 5

Front

What does a Work-Order for an outsourced development project mean?

Back

Preview of the front of card 5
View more cards

Comments

No comments have yet been made

Similar Business Studies resources:

See all Business Studies resources »See all finance resources »