Chapters 10 & 9 - IT CISI

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1. Even though Best-Shoring tailors locations to specific customer needs, what disadvantage does it have?

  • Not flexible
  • Fragmentation
  • Not suitable for complex transaction reporting
  • Not suitable for innovation outsourcing
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2. How often and by who does the ISO certificate need to be renewed?

  • ISO certificate must be renewed every 2 years by an independent audit.
  • ISO certificate must be renewed every 3 years by an independent audit.
  • ISO certificate must be renewed every 3 years by an internal audit
  • ISO certificate must be renewed every 2 years by an internal audit

3. If a firm wishes to outsource their business process to reduce travel costs and time zone differences, what is the best suitable type for them?

  • Near-shoring
  • Best-shoring
  • Off-shoring
  • Insourcing

4. A firm has signed a Development Contract with a vendor. What does this agreement cover?

  • it tells the vendor to vary the scope of the original service
  • Commits the vendor to developing the software specified by the customer.
  • Agrees on the work which is to be outsourced to the vendor in return for a service fee by the customer.
  • It requests the vendor to carry out specified work

5. Who is in charge of the important decisions in Managing Business Change?

  • Program Board
  • SRO
  • Executive Board
  • Project Manager

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