Features of a product that allow it to satisfy customer's needs
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Quality control
Making sure that the quality of a product meets specified quality standards
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Quality assurance
A method of working for businesses that takes into account customer's wants when standardising quality. It often involves guaranteeing that quality standards are met
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Total quality management (TQM)
A managerial approach which focuses on quality and aims to improve the effectiveness, flexibility and competitiveness of the business
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Other cards in this set
Card 2
Front
Making sure that the quality of a product meets specified quality standards
Back
Quality control
Card 3
Front
A method of working for businesses that takes into account customer's wants when standardising quality. It often involves guaranteeing that quality standards are met
Back
Card 4
Front
A managerial approach which focuses on quality and aims to improve the effectiveness, flexibility and competitiveness of the business
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