Ch 49 - Key terms

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  • Created by: angus f.v
  • Created on: 25-03-15 11:02
Quality
Features of a product that allow it to satisfy customer's needs
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Quality control
Making sure that the quality of a product meets specified quality standards
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Quality assurance
A method of working for businesses that takes into account customer's wants when standardising quality. It often involves guaranteeing that quality standards are met
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Total quality management (TQM)
A managerial approach which focuses on quality and aims to improve the effectiveness, flexibility and competitiveness of the business
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Other cards in this set

Card 2

Front

Making sure that the quality of a product meets specified quality standards

Back

Quality control

Card 3

Front

A method of working for businesses that takes into account customer's wants when standardising quality. It often involves guaranteeing that quality standards are met

Back

Preview of the back of card 3

Card 4

Front

A managerial approach which focuses on quality and aims to improve the effectiveness, flexibility and competitiveness of the business

Back

Preview of the back of card 4

Card 5

Front

-

Back

Preview of the back of card 5

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