catering - communication and record keeping

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what happens if there is poor communtication in a catering buisness?
they must ask whether guest have any special dietary requirments otherwise they might not provide anything they can eat. Restraunt must tell the supplier when a delivery need to arrive. If the kitchen staff run out of a dish, need to tell the waite
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what are the types of communtication?
verbal, written, telephone, fax and ICT
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how do you communicate well?
observe the customers to help them when they need it. listen carerfully, good knowledge of catering establishment, honest, be polite, helpful and speak clearly
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how do you deal with a customer complaint?
be calm and polite, should apologise, put the problem right, work out how to stop similar problem from happening again.
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why is good communication important?
mistakes and inefficiencys can lead to a loss of customers.
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what are the types of record keeping in the catering idustry?
stock control sheets, invoices, accident book, staff rotas, food and drink orders and restraunt bookings.
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what are the reasons that record keeping is important?
help staff what needs doing and when, stock records helps with stock levels, invoices and bills help with finances, important infomation dose not get lost, helps to plan.
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give two example of a way ICT is used in the catering industry:
Electronic Point Of Sale (EPOS) systems (they help keep track of customers orders) and Stock Control Systems (electronic systems which help moniter stock levels.
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how is menu engineering useful for a catering company?
softwear calculates how profitable and popular different dishes are and help chefs to design profitable menus.
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Card 2

Front

what are the types of communtication?

Back

verbal, written, telephone, fax and ICT

Card 3

Front

how do you communicate well?

Back

Preview of the front of card 3

Card 4

Front

how do you deal with a customer complaint?

Back

Preview of the front of card 4

Card 5

Front

why is good communication important?

Back

Preview of the front of card 5
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