Catering and Hospitality

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How would you deal with a customer complaint?
Stay calm and listen carefully to the customer, apologise and eal with the problem immediately, report to head chef or higher people in charge, keep the customer informed of your actions. Thank the customer for letting you know there is a problem.
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What are proteins and what are they found in?
Assist the growth and repair of the body, found in animal products for example meat, cheese, milk and vegetable sources.
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Whatare carbohydrates and what are they found in?
Carbohydrated give the body energy, starch found in cereals and potatoes, sugar found in fruit and vegetables
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What are fats and what are the 2 types?
Fats help to provide energy and insulate the body, saturated form animal sources and polyunsaturated from vegetable sources
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Vitamin A
need for good vision, growth and healthy skin sources are daily products and green and yellow vegetables
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Vitamin B
needed for the release of energy and healthy skin sources are breads, milk and eggs
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Vitamin B12
Needed in red blood cells sources anre milk, fish and meat
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Vitamin C
needed for healthy skin, protects cells and absorbs iron sources are fruit and vegetables
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Vitamin D
Needed for absorbing calcium and strong teeth and bones sources are margarine and oily fish
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Minerals
Needed for body functions e.g. calcium and iron for example cheese, milk and eggs, green vegetables and bread
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Other cards in this set

Card 2

Front

Assist the growth and repair of the body, found in animal products for example meat, cheese, milk and vegetable sources.

Back

What are proteins and what are they found in?

Card 3

Front

Carbohydrated give the body energy, starch found in cereals and potatoes, sugar found in fruit and vegetables

Back

Preview of the back of card 3

Card 4

Front

Fats help to provide energy and insulate the body, saturated form animal sources and polyunsaturated from vegetable sources

Back

Preview of the back of card 4

Card 5

Front

need for good vision, growth and healthy skin sources are daily products and green and yellow vegetables

Back

Preview of the back of card 5
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