Transfer of responsibility for a particular aspect of the business to and external agency
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Reasons of outsourcing
Allows company to concentrate on providing their core service, improved quality from specialists, staffing allocation, cost benefits, economies of scale
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SaaS - where software is accessed via the internet rather than installed locally
Provides O.S, development language, database, web server. Fast to set up, lower up front costs
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Customer Relationship Management System
provides log of all transactions with a customer, helps manage customer relations, better understanding of customer, staff access to data all the time from anywhere
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Just in Time
Benefits: Reduced warehouse space, less money in stock, reduced chance of wasted stock, nobelium up of unsold products
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Drawbacks of Just in Time
More frequent deliveries, loss of economies of scale, cannot respond to sudden demand, high reliance on suppliers
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Decision support system
Analyses business data and presents it so that users can make decisions more easily
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Back office systems - systems that run all the routine business admin processes
Stock control, computer network admin, accounts, human resources
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What is adaptive maintenance?
When circumstances change in the business environment and so the business has to comply. An example would be legislation change
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What is corrective maintenance?
When a system is changed due to bugs and so these bugs are being taken out even after thorough testing
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What is perfective maintenance?
When system developers strive to improve the user experience of a system so they add additional features, performance upgrades, etc.
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Why is off the shelf software better than bespoke software?
Maintenance is performed by software developer rather than one person, most bugs are already fixed, reduction in costs, wider support, cheaper
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Commerce systems have 3 components...
database with products, shopping cart software, check out software
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Electronice Commerce Regulations (EC Directive)
Protects customers who make online transactions.
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EC Directive -All online sellers must:
Provide details of ordering process, error correction must be available, seller must see order without delay, provide trading name and address, provide email
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Ways to protect against unauthorised access:
Passwords, staff training (aware of threats), firewalls, malware protection, patches should be up to date
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What is a security policy?
It is a policy that covers how an organisation protects its assets
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A security policy must:
identify threats, allocate whose responsible for data security, state resources needed, lay down staff responsibilities in case of misuse, have disciplinary procedures
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A security policy will include:
Purpose, network security, data transfer, monitoring, use of laptops and mobile devices, backup and recovery
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Advantages of BYOD
Increased employee satisfaction~Cost savings to business~Higher productivity
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Drawbacks of BYOD
Lack of control~No single protection solution~Increased cost in integrating range of devices~Much greater potential threat of hacking
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BYOD strategy
Password protection of devices, encryption of data, no local storage of data, limited access to non sensitive data, ban on jailbreaking, installation of correct mobile apps
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Mobile Device Management
installed by employees for corporate access, segregates corporate data from personal, data is encrypted, built in email & browser
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Other cards in this set
Card 2
Front
Allows company to concentrate on providing their core service, improved quality from specialists, staffing allocation, cost benefits, economies of scale
Provides O.S, development language, database, web server. Fast to set up, lower up front costs
Back
Card 5
Front
provides log of all transactions with a customer, helps manage customer relations, better understanding of customer, staff access to data all the time from anywhere
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