Business Studies Unit 2 Definitions 0.0 / 5 ? Business StudiesDefinitionsASAQA Created by: Laura WijsmullerCreated on: 24-03-14 20:23 Workload The amount of work assigned to a particular worker, normally in a specified time period 1 of 8 Workforce Role The tasks involved in a particular level or grade of job 2 of 8 Waste A cost of production - sub-standard completed output or raw materials which are not retained in the production process 3 of 8 Variance The difference between the budgeted amount and what actually happens. A variance can be “positive” (favourable) or “negative” (adverse) 4 of 8 USP Unique Selling Point - a feature of a product or service that makes it stand out compared with the competition. 5 of 8 Unit Cost The average production cost per unit 6 of 8 Training The provision of work-related education or skills development 7 of 8 TQM Total Quality Management – an attitude to quality where the aims are zero defects and total customer satisfaction 8 of 8
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