Business Studies 1 Quiz on quality. 2.0 / 5 based on 1 rating ? Business StudiesQualityGCSEEdexcel Created by: joshwatson98Created on: 13-01-14 15:11 Customer loyalty leads to what? repeat purchase 1 of 5 What is it called when products are checked by inspectors to see if they meet a certain set criteria? Quality control 2 of 5 What is it called when quality is included into the production service, and the item is checked by staff at all stages of production? Quality assurance 3 of 5 What does TQM stand for? Total Quality Management 4 of 5 What is quality Consistently providing what customers want. 5 of 5
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