Business Studies 1

Quiz on quality.

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Customer loyalty leads to what?
repeat purchase
1 of 5
What is it called when products are checked by inspectors to see if they meet a certain set criteria?
Quality control
2 of 5
What is it called when quality is included into the production service, and the item is checked by staff at all stages of production?
Quality assurance
3 of 5
What does TQM stand for?
Total Quality Management
4 of 5
What is quality
Consistently providing what customers want.
5 of 5

Other cards in this set

Card 2

Front

What is it called when products are checked by inspectors to see if they meet a certain set criteria?

Back

Quality control

Card 3

Front

What is it called when quality is included into the production service, and the item is checked by staff at all stages of production?

Back

Preview of the front of card 3

Card 4

Front

What does TQM stand for?

Back

Preview of the front of card 4

Card 5

Front

What is quality

Back

Preview of the front of card 5

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