Diagrams representing the job titles and formal patterns of authority and responsibility within an organisation.
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What are Levels of Hierarchy?
Refers to the number of layers of authority within an organisation. That is, how many levels exist between the chief executive and a shop-floor employee.
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What is a Span of Control?
The number of subordinates directly responsible to a manager.
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What is the Chain of Command?
The line of communication and authority existing within a business. Thus, a shop-floor worker reports to a supervisor, who is responsible to a departmental manager, and so on.
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What are Operatives or Shop floor workers.
Those who work at the lowest level in an organisational structure. For example, in a retail setting they would be the shop assistants.
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What is Labour Productivity?
Measures the relationship between the amount of labour used in production and the quantity of outputs of goods or services.
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What is a Labour Turnover?
The percentage of a business's employees who leave the business over some period of time. (Normally a year)
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What is Absenteeism?
Occurs when an employee is not present at his or her place of work.
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Other cards in this set
Card 2
Front
What are Levels of Hierarchy?
Back
Refers to the number of layers of authority within an organisation. That is, how many levels exist between the chief executive and a shop-floor employee.
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