Business 0.0 / 5 ? Business StudiesCustomer ServiceGCSEEdexcel Created by: devonwilcockCreated on: 08-11-14 17:41 Customer service The experience that a customer gets when dealing with a business. 1 of 5 Customer satisfaction A measure of how well products meet customer expectations. 2 of 5 Repeat Purchase Sales from past customers. 3 of 5 Sales of goods legislation Gives the consumer rights to compensate if a product that they buy is not as merchantable quality, not as described or not fit for purpose. 4 of 5 Trade descriptions legislation Makes a businesses liable for prosecution and fines if products are sold in a misleading way. 5 of 5
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