Business

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Customer service
The experience that a customer gets when dealing with a business.
1 of 5
Customer satisfaction
A measure of how well products meet customer expectations.
2 of 5
Repeat Purchase
Sales from past customers.
3 of 5
Sales of goods legislation
Gives the consumer rights to compensate if a product that they buy is not as merchantable quality, not as described or not fit for purpose.
4 of 5
Trade descriptions legislation
Makes a businesses liable for prosecution and fines if products are sold in a misleading way.
5 of 5

Other cards in this set

Card 2

Front

A measure of how well products meet customer expectations.

Back

Customer satisfaction

Card 3

Front

Sales from past customers.

Back

Preview of the back of card 3

Card 4

Front

Gives the consumer rights to compensate if a product that they buy is not as merchantable quality, not as described or not fit for purpose.

Back

Preview of the back of card 4

Card 5

Front

Makes a businesses liable for prosecution and fines if products are sold in a misleading way.

Back

Preview of the back of card 5

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