business unit 1 0.0 / 5 ? Business StudiesdefinitionsASEdexcel Created by: CourtneyWattsCreated on: 02-06-16 21:03 Dictator style management and leadership, manager makes all decisions Autocratic 1 of 12 Leader still makes decisions but takes employees wellfare into consideration Paternalistic 2 of 12 Encourages participation through persuasion and consultation within leadership Democratic 3 of 12 Hands off approach with little approach and allows freedom laissez-faire 4 of 12 groups of customers are asked for feedback on products over a period of time Consumer panels 5 of 12 Organised collection of data stored electronically with instant access, searching and sorting abilities Database 6 of 12 customers are invited to attend a discussion about a product, led by market researchers Focus groups 7 of 12 Part of a whole market where a particular customer group has similar characteristics Market segment 8 of 12 division of people based on social class socio-economic 9 of 12 money at the end of the year gets invested back into the business Retained profit 10 of 12 have someone else do work out of the work place either offsite or in a different country Outsourcing 11 of 12 more than three layers in the hierarchy Tall Structure 12 of 12
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