Business studies Unit 2 Key words 2

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  • Created by: Kaiah
  • Created on: 09-11-15 17:03
This involves giving the worker different tasks to do. This extra responsibility gives more variety to the work that they are doing and motivates them.
Job enlargement
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This involves giving the worker different jobs to do during the day. This stops them getting bored by during the same work day after day and is often done with workers who work on a production line with simple jobs that are easy to switch around.
Job rotation
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This means giving the worker more responsibility. They are often given training to improve their skills, so that they can do this extra responsibility.
Job enrichment
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Occurs at the place of work and while the worker is doing their job.
On-the-job training
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Occurs when the worker is not doing their job. It may still be at the place of work, or the employee may be sent somewhere else for the training.
Off-the-job training
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The law that makes it the responsibility of the employer to protect worker from dangers in the workplace such as safe equipment and adequate breaks.
Health and safety at work
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A legal agreement between the worker and the employer.
Contract of employment
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When employment is ended, because the firm no longer needs the work that was done by an employee.
Redundancy
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Organisation that represents the interest of workers.
Trade union
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Actions taken by workers to put pressure on employers to give in to their demands.
Industrial action
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Where workers and the employers agree that all workers will be represented by only one union.
Single union action
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Advisory Conciliation amnd Arbitration Service- An organisation that helps to settle industrial relation disputes between workers and employers.
ACAS
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Communications between people employed in the same organisation.
Internal communication
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Communications up or down the hierarchy within an organisation.
Vertical communication
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Communications between people on the same level of hierarchy in an organisation.
Horizontal communication
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Communications between people inside an organisation and outside it.
External organisation
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Communication that uses the official channels of communication within an organisation.
Formal communication
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Communications that are outside the official channels of communication in an organisation.
Informal communications
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A way which people speak to one another, face-to-face discussions, voice-mail, tannoy announcements, on the telephone, radio, through presentations or video-conferencing.
Verbal communication
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A form of communication, which is letters, memos, reports, notices, faxes, e-mails, social networking websites, leaflets, books and more.
Written communication
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These include bad timing, no clarity, the attitude of the sender or reader may be misunderstood, the wrong method of communication may be used, feedback may not be received or may be inappropriate.
Barrier to communication
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Worker works from home, so saves time, money and has more freedom about when they work. There may also be fewer distractions at home than in a busy office.
Working from home
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A diagram which shows how the workers are organised in a business and who is in charge of whom.
Organisational chart
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The specific job that a person or department may do.
Function
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This is when a business is organised from the top down, the higher up the hierarchy, the more power they have.
Hierarchy
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The number of layers of authority which there are in a chain of command.
Layers
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The power that one person has to make decisions and to control what other workers do.
Authority
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The responsibility that a person has for a job meaning that he or she will take the blame for what goes wrong, as well as the credit for it.
Accountability
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The link in the levels of authority from those at the top with the most authority to those at the bottom with the least.
Chain of command
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The line that a piece of communication takes between the sender and the person that it is for.
Line of communication
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The person that is directly responsible for other workers in the organisation.
Line manager
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The workers that a line manager is responsible for.
Subordinates
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The number of subordinates who directly respond to the line manager.
Span of control
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The process of giving a manager authority to a subordinate to make decisions for which that manager is responsible.
Delegated
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A person who supports other departments across the organisation.
Staff manager
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This is the lowest wage per hour that a person cab be paid and it depends upon your age and if you are an apprentice.
Minimum wage
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Other cards in this set

Card 2

Front

This involves giving the worker different jobs to do during the day. This stops them getting bored by during the same work day after day and is often done with workers who work on a production line with simple jobs that are easy to switch around.

Back

Job rotation

Card 3

Front

This means giving the worker more responsibility. They are often given training to improve their skills, so that they can do this extra responsibility.

Back

Preview of the front of card 3

Card 4

Front

Occurs at the place of work and while the worker is doing their job.

Back

Preview of the front of card 4

Card 5

Front

Occurs when the worker is not doing their job. It may still be at the place of work, or the employee may be sent somewhere else for the training.

Back

Preview of the front of card 5
View more cards

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