Business studies Unit 2 Key words 2 0.0 / 5 ? Business StudiesKey wordsGCSEOCR Created by: KaiahCreated on: 09-11-15 17:03 97862435101 Across 1. Communication that uses the official channels of communication within an organisation. (6, 13) 4. The line that a piece of communication takes between the sender and the person that it is for. (4, 2, 13) 9. Occurs when the worker is not doing their job. It may still be at the place of work, or the employee may be sent somewhere else for the training. (3, 3, 3, 8) Down 2. This is when a business is organised from the top down, the higher up the hierarchy, the more power they have. (9) 3. The workers that a line manager is responsible for. (12) 5. The power that one person has to make decisions and to control what other workers do. (9) 6. Advisory Conciliation amnd Arbitration Service- An organisation that helps to settle industrial relation disputes between workers and employers. (4) 7. The specific job that a person or department may do. (8) 8. The number of layers of authority which there are in a chain of command. (6) 10. Organisation that represents the interest of workers. (5, 5)
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