Business studies motivating workers and Organization & Management

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  • Created by: Anusha5
  • Created on: 23-02-16 16:22
Motivation
The factors that influence the behavior of workers towards achieving set business goals.
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Labour productivity
The amount each worker produces. It is found by dividing total output by number of workers.
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Absenteeism
The amount workers are absent from a workday for no good reason
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Labour turnover
The rate at which employees leave the business.
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Maslow's Hierarchy
A motivation theory which includes a hierarchy of needs of workers which can be fulfilled by work.
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Physical needs
The first need of the hierarchy. Involves basic neccessities for living such as clothing, shelter, and food.
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Safety needs
Second level of need in the hierarchy. Involves everything one needs for safety such as job security, and a safe working environment.
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Social needs
Third level of need in the hierarchy. Involves the need of friendship, acceptance and sense of belonging.
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Esteem needs
Fourth level of need in the hierarchy. Involves the need to feel appreciated and respected, such as having a good relationship with other staff and being recognized and appreciated.
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Self actualization
Last level of need. Involves reaching ones true potential.
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The theory of the economic man
F.W Taylor's theory of motivation. The idea that money is the single and thus most important motivator for an individual.
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Piece-rate
Payment made to workers for each unit produced.
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Hygeine factor
A part of Fredrick Herzberg's two factor theory. The conditions that must be present in a workplace to prevent job satisfaction. Working conditions, relationship with others, salary,supervision and policies.
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Motivators
Part of Fredrick Herzberg's two factor theory. The factors that influence a person to increase their efforts. The job itself, responsibility, recognition, advancement, achievement.
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Job dissatisfaction
How unhappy or discontent a person is with their job.
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Financial rewards
The cash rewards given to workers as recognition for their contributions.
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Non-financial rewards
Methods used to motivate workers that do not involve any cash.
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Hourly wage rate
A fixed payment made to workers on each hour worked.
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Salary
A fixed payment made to certain grades ans types of staff that do not take into account hours worked or output produced.
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Commission
A payment made to workers based on the value of products they sell.
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Bonus
An extra amount of money paid to workers for meeting targets set by managers.
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Fringe benefits
Non cash rewards to retain or recruit workers or as a method of recognizing their status.
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Profit sharing
An additional payment to workers based on the profits of the company.
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Job rotation
Increasing variety in the workplace by allowing workers to switch between jobs.
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Job enlargement
Increasing workers tasks to keep them challenged.
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Job enrichment
Setting up work so that one's maximum potential is reached.
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Quality circles
Groups of workers who meet regularly to discuss work related problems.
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Team-working
Organizing production so that groups of workers complete the whole work together.
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Organisational structure
The formal, internal framework of a business and how it is managed and organised.
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Functional departments
The different activities of a business.
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Hierarchy
The various levels of organisation.
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Chain of command
The route through which authority is passed down in a hierarchy.
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Delegation
The authority that is passed down to subordinates in an organisational hierarchy.
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Subordinate
A worker directly below another in an organisational hierarchy.
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Span of control
The number of subordinates reporting to each supervisor/manager.
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Delayering
Reducing the size of hierarchy by removing a whole layer.
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Centralised organisation
A firm where major decisions are taken at the headquarters.
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Decentralised organisation
A firm where major decision making power is passed down to the lower levels of hierarchy.
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Directors
Appointed or elected members of the board of directors who are responsible for the running of the business and determining and implementing the company's policy.
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Chief executive officer (CEO)
The most senior manager who is responsible for the company's success.
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Managers
An individual who is charge of a certain groups of tasks, or a certain department of business.
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Supervisors
An individual who checks and reports the work of other subordinates.
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Autocratic leadership
A leadership style where the leader makes all decisions.
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Democratic leadership
A leadership style where workers take part in decision making.
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Laissez-faire leadership
A leadership style where workers take all the decisions.
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Trade Unions
Organisations of workers aimed at improving pay and working conditions for members.
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Other cards in this set

Card 2

Front

The amount each worker produces. It is found by dividing total output by number of workers.

Back

Labour productivity

Card 3

Front

The amount workers are absent from a workday for no good reason

Back

Preview of the back of card 3

Card 4

Front

The rate at which employees leave the business.

Back

Preview of the back of card 4

Card 5

Front

A motivation theory which includes a hierarchy of needs of workers which can be fulfilled by work.

Back

Preview of the back of card 5
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