business - quality

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importance of quality to a business?
cost reduction, competitive advantage, brand loyalty, USP
1 of 9
consequences of poor quality?
bad reputation, costs increase, lower profits
2 of 9
quality control?
quality control inspectors will check output
3 of 9
advantage of quality control?
limits the number of defects that leave the factory
4 of 9
disadvantages of quality control
quality inspectors may not see the poor quality thats built into a product
5 of 9
quality assurance definition
every stage of production is checked starting with raw materials
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advantages of quality assurance
customers like the reassurance provided when quality is checked at every stage
7 of 9
disadvantages of quality assurance
doesn't promise a high quality product just a reliable one
8 of 9
difficulties of improving quality
its expensive (training, testing), difficult to convince people there is a need for change
9 of 9

Other cards in this set

Card 2

Front

consequences of poor quality?

Back

bad reputation, costs increase, lower profits

Card 3

Front

quality control?

Back

Preview of the front of card 3

Card 4

Front

advantage of quality control?

Back

Preview of the front of card 4

Card 5

Front

disadvantages of quality control

Back

Preview of the front of card 5
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