Being an effective Consumer

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What is a Consumer?
Anyone who buys or uses a product or service, in either the private or public sector.
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Name 2 types of Consumer tests
Information, access, fairness, redress, choice, safety and representation.
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What are some of the responsibilities of a shopper?
1) Always keep your receipt 2) If you have a complaint act quickly to resolve it 3) If you simply change your mind your not entitled to a refund 4) You may have added protection if you pay by credit card for a single item over £100
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What are some of your consumer right?
Goods must: 1) Be fit for purpose 2) Be of satisfactory quality 3) As described
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What are the 3 R's that you may be entitled to, depending on your circumstance?
Repair, Refund and Replacement.
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What are some of the different barriers people may face?
Disability, age, ethnicity, knowledge, resources.
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What is consumer proficiency?
Includes knowing about your consumer rights; being aware of where to find expert consumer advice; and being able to deal confidently with issues
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What does the Sale and Supply of goods act 1994 state?
It states that you are entitled to expect that any goods you buy are: 1) of satisfactory quality 2) Fit for purpose and 3) As described.
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What is the consumers responsibility when goods are delivered?
To inspect the element when it is delivered.
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What can consumers not return?
Personalized items, flowers.
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When can no complaint be made?
If you are told about the fault, examined item before purchase, made a mistake or changed your mind.
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Other cards in this set

Card 2

Front

Name 2 types of Consumer tests

Back

Information, access, fairness, redress, choice, safety and representation.

Card 3

Front

What are some of the responsibilities of a shopper?

Back

Preview of the front of card 3

Card 4

Front

What are some of your consumer right?

Back

Preview of the front of card 4

Card 5

Front

What are the 3 R's that you may be entitled to, depending on your circumstance?

Back

Preview of the front of card 5
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