Anyone who buys or uses a product or service, in either the private or public sector.
1 of 11
Name 2 types of Consumer tests
Information, access, fairness, redress, choice, safety and representation.
2 of 11
What are some of the responsibilities of a shopper?
1) Always keep your receipt 2) If you have a complaint act quickly to resolve it 3) If you simply change your mind your not entitled to a refund 4) You may have added protection if you pay by credit card for a single item over £100
3 of 11
What are some of your consumer right?
Goods must: 1) Be fit for purpose 2) Be of satisfactory quality 3) As described
4 of 11
What are the 3 R's that you may be entitled to, depending on your circumstance?
Repair, Refund and Replacement.
5 of 11
What are some of the different barriers people may face?
Disability, age, ethnicity, knowledge, resources.
6 of 11
What is consumer proficiency?
Includes knowing about your consumer rights; being aware of where to find expert consumer advice; and being able to deal confidently with issues
7 of 11
What does the Sale and Supply of goods act 1994 state?
It states that you are entitled to expect that any goods you buy are: 1) of satisfactory quality 2) Fit for purpose and 3) As described.
8 of 11
What is the consumers responsibility when goods are delivered?
To inspect the element when it is delivered.
9 of 11
What can consumers not return?
Personalized items, flowers.
10 of 11
When can no complaint be made?
If you are told about the fault, examined item before purchase, made a mistake or changed your mind.
11 of 11
Other cards in this set
Card 2
Front
Name 2 types of Consumer tests
Back
Information, access, fairness, redress, choice, safety and representation.
Card 3
Front
What are some of the responsibilities of a shopper?
Back
Card 4
Front
What are some of your consumer right?
Back
Card 5
Front
What are the 3 R's that you may be entitled to, depending on your circumstance?
Comments
No comments have yet been made