Balanced Score Card

What are the four perspectives of a balanced scorecard?

financial, customer, internal business and learning and growth

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What does the financial perspective do?

conveys the financial performance measures of an organisation resulting from its strategy

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What does the customer perspective do?

focuses an organisation on its markets and customers

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What does the internal business perspective do?

try to identify those internal processes which will improve the opportunity for positive results reflected in the financial and customer perspective

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What does the learning and growth perspective do?

focuses an organisation and its employees on continual learning and resource capabilities

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What does a balanced scorecard consist of?

Lagging measures and leading measures

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What is a lagging measure?

a finical measure. the consequences arising from management decisions in the past.

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What is a leading measure?

non-financial measures which drive future performance

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Other cards in this set

What does the financial perspective do?

conveys the financial performance measures of an organisation resulting from its strategy

What does the customer perspective do?

What does the internal business perspective do?

What does the learning and growth perspective do?

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