B5 Responsibilities of organisations towards people who work in HSC

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Code of conduct/practice
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Whats are code of practice?
Detailed practical guidance oh how to comply legal obligations
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Whats the code of conduct?
lays out principles, standards and morel and ethical expectations
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Name the 5 key points in HSC codes of practice
Safeguard SU's, offer effective palliative care, anti-discriminatory actions, GDPR Followed, follow health and safety laws & policies
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Name 4 reasons of why codes of practice are important
Essential guides to best practice, outlines behaviours and expectations, helps achieve high quality safe care, explains rights
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What are national occupations standards?
Standards of professional practice that should be met in the workplace - applicable thought the UK not just HCS
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What are all HSC settings required to do?
to ensure all employees meet NOS
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What do NOS explain?
Describes best practice including codes of conduct from professional bodies
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Name an example of standards set by NOS
How to receive and visitors
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Name another example of standards set by NOS
How to monitor and maintain health, safety and security of self and others
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Name another example of standards set by NOS
How to provide advice and information to people who ask about services
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Name a final example of standards set by NOS
How to minimise the risk of spreading infection
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To meet NOS, why should managers arrange training courses and provide opportunities for CPD?
So staff know how to empower SU's, makes SU's feel relaxed, anti-discriminatory
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To meet skills fo staff what should mangers to?
Identify skills through the selection process (bedside manner, keen and personable)
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What should manners ensure staff can be updated on and read?
Policies and procedures
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Name another may managers can meet NOS
External agencies to identify gaps and skills - may be new laws so inspector identifies the gaps
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Undertaking CPD
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Whats CPD?
The way professionals continue to learn, develop and update their skills and knowledge eg. safeguarding and confidentiality
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Describe what nurses have to do regarding CPD
Revalidate every 3 years and 35 hrs
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Name 2 reasons why CPD is important
Ensure they are up to date with procedures on the latest research, ensure the quality of care to SU's,
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Name another 2 reasons of why CPD is important
To enable career progression and learn new skills , to meet revalidation requirments for best practice
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Supporting and safeguading employees in HSC
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Whats Safeguarding?
Means of protecting health, wellbeing and human rights form children and adults at risk of harm
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What should HSC services ensure?
employees are safeguarded in their daily roles and routines
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What is the 1st-way HSC settings that can ensure staff is safeguarded?
Internal and external complaints procedure
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What is the 2st-way HSC settings can ensure staff is safeguarded?
Encouraging membership of trade unions and professional associations
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What is the 3rd way HSC settings can ensure staff is safeguarded?
Following protocols of professional bodies
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What is the 4th-way HSC settings can ensure staff is safeguarded?
having effective whistleblowing procedures in place
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Internal and external complaints
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What are internal complaints procedures?
Through organizations internal disciplinary systems
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What are external complaints procedures?
allegations that are more serious go to those eg. NMC and police
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What's the 1st step of any complaints procedure?
Complaint is made against the HSC professional
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What's the 2nd step of any complaints procedure?
Employee has the right to be represented by a trade union or work colleague
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What's the 3rd step of any complaints procedure?
Employee continues to work if feasible
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What's the 4th step of any complaints procedure?
Employee must not experience any discrimination
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What's the 5th step of any complaints procedure?
Informal resolution eg. line manager
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What's the 6th step of any complaints procedure?
formal resolution eg. HR department
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Provide examples of why SU'S may complain
needs are not met, poor staff behaviour, poor sanitary, lacking communication
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Trade Unions and professional asscoiations
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What are Trade unions?
organised associations of workers
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What do trade unions protect and promote?
rights and interests of memebers
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What do Trade unions offer?
advice and legal support to memebers in HSC eg, if a complaint is made against them
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What's a professional association?
Carry out similar roles to TU but represent 1 group of workers
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provide example of a professional association
RCN for nurses
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What else do professional associations represent
the interests of the general public
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However how can unions negatively impact SU's?
If unions ballot members to strike it can directly affect SU's (not working)
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What can unions being conformational end up doing?
Leading to poor public perception of what they represent
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Provide example
when the BMA was in dispute about GP's face to face appoitments
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What can lead to inflation?
Unions often negotiating higher wages
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Whistleblowing
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What is whistleblowing?
refers to the situation in which employees pass in information concerning wrongdoing in their workplace
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Provide an example of whistleblowing
Reporting a doctor who isn't following the guidelines set by GMC
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What does whistleblowing help protect and why?
the provisions staff and SU'd because poor practice can damage the sector
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Other cards in this set

Card 2

Front

Whats are code of practice?

Back

Detailed practical guidance oh how to comply legal obligations

Card 3

Front

Whats the code of conduct?

Back

Preview of the front of card 3

Card 4

Front

Name the 5 key points in HSC codes of practice

Back

Preview of the front of card 4

Card 5

Front

Name 4 reasons of why codes of practice are important

Back

Preview of the front of card 5
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