AS Business Definitions

1. When responsibility is passed down to subordinates by managers (10)
4. The totality of features and characteristics of a product or service that satisfies customers (7)
6. Making sure that the workers do not perform the same job role too often (3, 8)
7. Measures the sales level in a given time period in pounds sterling (5, 5)
8. Entails passing authority from the center of an organisation to those working elsewhere in the business (16)

2. A sign which distinguishes the goods and services of a business from those of its competitors (5, 4)
3. The job role is made larger with more tasks on the same level of ability and responsibility (3, 11)
5. Employees are seen as the most valuable asset and should be developed to maximize their value to the organisation. (4, 2, 8)
9. A person or group that have an interest in the business (11)
10. Purchasing assets such as property, vehicles and machinery that will be used for a considerable time by the business (10)

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