A5 monitoring the work of people in HSC settings

?
Internal monitoring
........
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What's the duty of a line manager?
Monitor the work of members (ensuring they are doing their job properly)
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What 4 things should line managers ensure staff is?
Following policies, adhering to codes of conduct, offering a person-centered approach, and being fully trained and thus, meeting standards
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What are the 3 main ways line managers can address issues with staff?
Informal conversation warning them, training courses, suspend or dismissing them
4 of 26
Give 2 examples of things people may whistleblow about
Abuse, law-breaking
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Who could someone whistleblow too?
informal managers and external organisation
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Why might people not whistleblow?
Put their job at risk, create conflict and tension
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What should all care settings have in terms of a system in place?
Suggestions and complaints
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In what ways can service users give feedback?
suggestions box, discussions with a manager, questionnaires, feedback form, NHS complaints procedure eg PALS
9 of 26
What are the benefits of service user feedback?
Allows the SU to speak out, gives line managers a chance to reflect, gives CQC something to scrutinize
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However, why might SU's not have the confidence to provide feedback?
Maybe afraid because they rely on the care they are given
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Provide another criticism for SU feedback
Lack of honest feedback - can't improve service
12 of 26
External monitoring
........
13 of 26
What's a regulatory body?
agency with authority over organizations that set and enforce standards through inspection
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Provide examples of regulatory bodies
CQC and, OFSTED
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Why might criminal investigations be made in external monitoring?
Because of extreme cases eg. police investigating physical or sexual abuse
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What may the conclusion for staff be in criminal investigations?
Imprisoned or barred
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Effect of poor working practise in SU's
.....
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What may the effect be of not following a care plan?
Needs are not met
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What may the effect be of operation delays?
ill health and possible death
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What may uninvestigated safeguarding concerns result in?
SU aren't being protected
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Name a way a service provider may not control risk
inadequate infection prevention
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Name an example of abuse and neglect
Inadequate food and water
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What is no family involvement showing?
poor effective communcation
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Explain 'neglect culture'
Where complaints and whistleblowing are discouraged
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What else may cause poor working practice?
stressful working conditions for staff
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Other cards in this set

Card 2

Front

What's the duty of a line manager?

Back

Monitor the work of members (ensuring they are doing their job properly)

Card 3

Front

What 4 things should line managers ensure staff is?

Back

Preview of the front of card 3

Card 4

Front

What are the 3 main ways line managers can address issues with staff?

Back

Preview of the front of card 4

Card 5

Front

Give 2 examples of things people may whistleblow about

Back

Preview of the front of card 5
View more cards

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