A5 monitoring the work of people in HSC settings 0.0 / 5 ? Health & Social CareWorking in health and social careBTEC NationalEdexcel Created by: Isabelle6447Created on: 30-11-21 20:18 Internal monitoring ........ 1 of 26 What's the duty of a line manager? Monitor the work of members (ensuring they are doing their job properly) 2 of 26 What 4 things should line managers ensure staff is? Following policies, adhering to codes of conduct, offering a person-centered approach, and being fully trained and thus, meeting standards 3 of 26 What are the 3 main ways line managers can address issues with staff? Informal conversation warning them, training courses, suspend or dismissing them 4 of 26 Give 2 examples of things people may whistleblow about Abuse, law-breaking 5 of 26 Who could someone whistleblow too? informal managers and external organisation 6 of 26 Why might people not whistleblow? Put their job at risk, create conflict and tension 7 of 26 What should all care settings have in terms of a system in place? Suggestions and complaints 8 of 26 In what ways can service users give feedback? suggestions box, discussions with a manager, questionnaires, feedback form, NHS complaints procedure eg PALS 9 of 26 What are the benefits of service user feedback? Allows the SU to speak out, gives line managers a chance to reflect, gives CQC something to scrutinize 10 of 26 However, why might SU's not have the confidence to provide feedback? Maybe afraid because they rely on the care they are given 11 of 26 Provide another criticism for SU feedback Lack of honest feedback - can't improve service 12 of 26 External monitoring ........ 13 of 26 What's a regulatory body? agency with authority over organizations that set and enforce standards through inspection 14 of 26 Provide examples of regulatory bodies CQC and, OFSTED 15 of 26 Why might criminal investigations be made in external monitoring? Because of extreme cases eg. police investigating physical or sexual abuse 16 of 26 What may the conclusion for staff be in criminal investigations? Imprisoned or barred 17 of 26 Effect of poor working practise in SU's ..... 18 of 26 What may the effect be of not following a care plan? Needs are not met 19 of 26 What may the effect be of operation delays? ill health and possible death 20 of 26 What may uninvestigated safeguarding concerns result in? SU aren't being protected 21 of 26 Name a way a service provider may not control risk inadequate infection prevention 22 of 26 Name an example of abuse and neglect Inadequate food and water 23 of 26 What is no family involvement showing? poor effective communcation 24 of 26 Explain 'neglect culture' Where complaints and whistleblowing are discouraged 25 of 26 What else may cause poor working practice? stressful working conditions for staff 26 of 26
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