A3 Key Terms Functional Areas and Communitcation

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Human Resources
Employ staff, pay staff, fire staff and look after them.
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Production/operations
Produce the product and deliever it.
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Administration
Organise the business and deal with celerical work. e.g letters.
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Finance
Monitor money coming in and going ouyt, calcuate profits,
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Customer Service
Look after customers, deal with complaints or refunds.
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IT
Look after the computer hardware and software, websites.
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Research and Development
Research improvements on existing products or develop new products.
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Give four methods of communication
Letter, email, face to face, telephone, fac, noticeboard.
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Explain the difference between internal and external communication
Internal is communication within the business and external is communication with somebody who doesnt work within the business.
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Explain the difference between formal and informal communciations
Formal communication is professional between colleagues and informal is social communicarton with friends.
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Give four barriers to communication
Cannot hear, internet goes down, lost in post, accent.
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Other cards in this set

Card 2

Front

Production/operations

Back

Produce the product and deliever it.

Card 3

Front

Administration

Back

Preview of the front of card 3

Card 4

Front

Finance

Back

Preview of the front of card 4

Card 5

Front

Customer Service

Back

Preview of the front of card 5
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