3.2 meeting customer needs

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what is the design mix?
it is the range of variables which contribute to successful design: they are function, cost and appearence
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what are stocks?
Materials that a business holds
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what is a maximum stock level?
the highest amount of stock that a company can have
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what is a re-order stock level?
the amount of stock held by a business at which an order for new stock is placed with it's suppliers
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what is minimum level stock?
the lowest amount of stock held by a company
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what is quality?
achieving a minimum standard for a product or service which meets customer needs
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what is customer service?
the experience that a customer gets when dealing with a business and the extent to which that experience meets customer needs
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Card 2

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what are stocks?

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Materials that a business holds

Card 3

Front

what is a maximum stock level?

Back

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Card 4

Front

what is a re-order stock level?

Back

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Card 5

Front

what is minimum level stock?

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