Types of IT system

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Back office systems;

  • Usually accounts and database management
  • Run routine business tasks
  • Record sales, purchases, update stock etc

Transaction Processing systems:

  • Process transactions as they arise
  • E.g. booking a flight

Workflow Management Systems:

  • Used when lots of people work on a document
  • Routes documents to different personnel
  • Reduces bottlenecks in the flow of work

Workflow and document management systems:

  •  Keeps track of electronically stored documents
  • Used when data arrives in different forms
  • Typical application; insurance claims


  • Takes…


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