Telephone Systems

Telephone Systems

• Need to know about Voice mail, Menus, Ringback, Videophone, Caller display, Conference call

Voice Mail

•  Voice mail replaces traditional answer phones
• Features include: Voice prompt; Caller can leave a message; Messages can be deleted; Messages can be forwarded; Different prompts for different situations; Messages can be retrieved from anywhere but Need a PIN; Voice mail can be converted to text; Requires voice recognition; Sent as an email attachment

Menu (for telephone systems)

•  Used within an organisation; Requires a digital phone system
•  …