rights and responsibilities of service users

Rights:

The NHS will provide a universal service for all, based on clinical need and not ability to pay.

The NHS will provide a comprehensive range of services.

The NHS will shape its services around the needs and preferences of its patients, their families and carers.

The NHS will respond to different needs of different populations.

The NHS will work continuously to improve quality services and minimise errors.

The NHS will support and value its staff.

Public funds for healthcare will be devoted solely to NHS patients.

The NHS will work together with others to ensure a seamless service for patients.

The NHS will help keep people healthy…