Quality assurance

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Quality assurance is all about making sure that care organisations are: 

1) Following and maintaining policies and procedures E.g. health and safety , legislations 

2) Delivering a good quality service to service users 

3) Listening and acting on peoples views/needs 

4) Monituring services 

Overall organsiations put measures in place to make sure they are meeting all of these demands for instance: 

- Protecting vunerable groups: e.g. making sure they are not victamised or discriminated against (protecting their human rights) 

- Putting a good complaints procedure in place: This gives clients empowerment and ensures services are improved and problems are


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