Quality

QUALITY - Measure Of Excellence, How Free A Product Is From Defects Or Faults

ISO - International Standards Organisation

When Quality Meets The Needs & Expectations Of The Customers Then It Is Of The Required Standard

Quality Is Important To The Success Of A Business To Maximise Profits, To Attract & Keep Customers With A Good Quality Service

Quality;;

Good :)

• More Customers
• Repeat Business
• More Competitive
• Lower Production Costs
• Lower Inspection Costs
• Less Waste

Poor :(

• Loss Of Business
• Penalties For Late Delivery
• Late Payment Due To Customer Disatisfaction

- Cost Of Scrap & Waste

- Cost Of Correcting Mistakes & Paying Penalty Charges

- Cost Of Express Delivery To Get Late Deliveries In

Through Customer Compliants Or Through A Customer Satisfaction Survey, Rejection Rates & Failure A Business Could Measure Quality

4 Steps A Business Can Take To Improve Quality...

• Analyse Its Production Process
• Examine All Of Its Inputs
• Examine Process & Procedures Used In The Organisation
• Analyse All Of Their Outputs To Ensure That They Are Too High Quality

Quality System;;

INPUTS :)

- Suppliers

- Materials

- Info

- Skills

- Knowledge

--- > PRODUCTION PROCESS < ---

OUTPUTS :)

- Product

- Service

- Info

- Paperwork

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