Operations and Capacity

  • Created by: skyblue97
  • Created on: 17-04-14 10:47


OPERATIONS refers to the process of transforming inputs into outputs.

OPERATIONS MANAGEMENT refers to the design implementation and control of activities that turn resources into goods and services in line with business strategy.

OPERATIONAL TARGETS are specific and usually measurable objectives set for each operational activity of a business.


  • Quality
  • Capacity Utilisation
  • Productivity
  • Unit Costs
  • Sustainability/Environmental targets
  • Reliability

TIIB purpose is to improve operational efficiency (marketing the bestuse of…


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