Client Involvement

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 The Client

  • The client is the customer; The system is produced for the client; The system must meet the needs of the client  
  • The analyst documents the user’s requirements  
  • BUT - a project involves many people

Definition, Investigation and Analysis

  • This is a typical scenario: The customer tells the analyst what they want; The analyst produces a requirements specification
  • Here lies the problem: If the customer is not shown the requirements specification, what happens? If the customer is shown the requirements specification: 
  • Discussion takes place; Customer clarifies their needs; Analyst clarifies their understanding; Requirements specification is re-drafted


  • Assume the analyst now understands exactly what the client wants; The designer takes over 
  • Does the designer understand the requirements specification? The designer has never met


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