- Created by: business genius
- Created on: 08-11-19 17:06
Authority Protocols - provides framework for employees to follow. They are usually associated with the different levels of respensibility that employees and managers have in a business hierarchy.
Authority on decision making - employees are trained to carryout day to day tasks, such as providing customer service. However, sometimes a task or a problem needs to be esclated. For example, if a customer has a complaint that the employee has failed to resolve to the customer's satisfaction the manager could have the authority to provide financial recompense such as gift vouchers.
Authority on authorisation - Employees may nothave the authority to carry out certain tasks, such as signing letters or authority on payments. In this case, responsibility sits with their manager, e.g. an employee may agree a lease for a new premises but will refer this to their line manager for final authorisation.
Reasons for Authority Protocols - This enables a manager to delegate tasks to a subordinate while overseeing the outcom. This provides a checking procedure. For example if an employee makes an error either in a document or payment calcualtion, then the manager acts as a double check to make sure payments/documents are accurate.
They also lower the risk of fraud if more than…