British Telecom (BT) - a tertiary TNC

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  • Created by: caits
  • Created on: 08-04-14 15:29

Since the 1990's many companies have moved their call centre operators to countries where the wages are lower. Call centres deal with services such as;

  • Internet banking, airline bookings, help lines, credit card billings

Outsourcing has also occured for software development and administrative work

Why have comapnies outsourced their call centres to India?

  • Produces 3…

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