expert systems use a problem solving model that organises and contols the steps that need to be take to solve the problem. one part of this model is the use of "IF-THEN" rules to form a line of reasoning. these problem solving methods are provided as part of the inference engine.
The knowledge base is all the information an expert uses when arriving at a decision or diagnosis, the more knowledge and experience a human expert has in the field. Then the more knowledge can be added to the knowledge base. Because knowledge is often incomplete or uncertain, a rule can sometimes have a confidence factor or weight.
A user of the expert system is asked a series of questions which may include the results of tests and on the basis of the answers the expert can arrive at an answer or diagnosis
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