Part of the Health and Environmental services department of Belfast city council, you must live in Belfast or be a visitor to use this service.
You can get advice in person, phone, e-mail, letter or online. Only council to offer advice on products bought in that area.
- provides free specialist advice to consumers and traders in Belfast on consumer issues eg faulty goods
- resolves issues through negociations
- treated fairly
- advises consumer of their legal rights under civil law
- gives adviceon how to write letters of complaint
- writes follow up letters to organisations eg trading standards
- small claims court
- acts as a mediator to achieve a fair solutiom to all
- contributes to a quarterly magazin- city matters
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