Advising and Evaluating - offers an opinion/advise which are based on the nurses own opinions and have an evaluative base.
Analysing and Interpreting - reaches a deeper level of meaning the nurse knows what the patient is really feeling and thinking without verbalising on it, cannot build relationships.
Reassuring and Supporting - need to be realistic, reassurance and support, need to take care because it can appear patronizing, don't use cliches as if fails to acknowledges the patients concern.
Questioning and Probing - use to gather information and explore situations further in order to understand the client through various methods.
Paraphrasing and Understanding - rephrase what the patient has said allows for conformation and validation of what has been said.
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