Quality Systems

To achieve the award:

• Use a self-assessment and improvement programme
• Make informed judgements against standards
• Identify strengths and areas to improve

Benefits (Customer)

• Improvement in service
• Increased focus on meeting the customers needs

Benefits (Staff)

• Improved motivation and understanding of their role

Benefits (Organisation-Long term)

• Good performance ratings
• Cost savings

To achieve the award the organisation must:

• offer a wide range of facilities so that all areas are catered for
• promote contineuous improvement
• communities have a say!

Benefits:

• Less time dealing with complaints of customers
• Happier Customers
• Greater usage
• Increase Income

• National kit mark developed to encourage and reward good practice in the training and development of staff, to achieve business goals and targets.

• Linked with Staff Development

• Organisations must commit to providing more training to support staff and evaluate it by showing performance improvement.

• Benefits include increased earnings, raisies staff moral, improves retention rates of staff and allows staff to become more customer focussed