The process of planning for prevention, through structured systems throughout the design and production stages. Quality is everyones responsibility and assurance is then built into the whole process, not erely checked for at the final stage.
Benifits:
- Gives people more responsibility which motivates them.
- Costs are reduced as there is no need to pay for inspectors.
Problems:
- Not all employees might do their self-checking correctly.
Total quality management (TQM) means the whole workforce has to be committed to quality improvements.The idea is to build quality at every stage. TQM organisations consist of quality chains, whereby every employee has to treat the receivers of their work as if they were external customers.
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