Quality

Quality

quality control

quality assurance

?
  • Created by: Rose
  • Created on: 22-03-13 12:52

Quality

Quality - achieving a minimum standard for a product or service, or a production process, which meets customers' needs.

Quality Control - ensuring that a product or service meets min. standards, often through testing of sample products ONCE THEY HAVE BEEN MADE.

Quality Assurance - ensuring that quality is produced and delivered at EVERY STAGE of the production process, often through making quality the responsibility of every worker.

Kaizen - continuous improvement

1 of 1

Comments

No comments have yet been made

Similar Business Studies resources:

See all Business Studies resources »See all Operations management resources »