- Created by: Rose
- Created on: 22-03-13 12:48
Quality - achieving a minimum standard for a product or service, or a production process, which meets customers' needs.
Quality Control - ensuring that a product or service meets min. standards, often through testing of sample products ONCE THEY HAVE BEEN MADE.
Quality Assurance - ensuring that quality is produced and delivered at EVERY STAGE of the production process, often through making quality the responsibility of every worker.
Kaizen - continuous improvement