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  • Created by: Rose
  • Created on: 22-03-13 12:48


Quality - achieving a minimum standard for a product or service, or a production process, which meets customers' needs.

Quality Control - ensuring that a product or service meets min. standards, often through testing of sample products ONCE THEY HAVE BEEN MADE.

Quality Assurance - ensuring that quality is produced and delivered at EVERY STAGE of the production process, often through making quality the responsibility of every worker.

Kaizen - continuous improvement

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