Promoting quality care


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*Care Values

1) Promoting equality & diversity

2) Promoting individuals rights and beliefs

3) Maintaining confidentiality



- giving choice to clients eg diet, dress, activities

- non-discriminatory language

- keep files safe

- need to know basis

- prayer room/ celebrate culture, religion

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*Negative effects - discrimination

- unhappy/sad/depressed because lost independence 

- angry for being treated that way

- frustrated as she wants to dress herself etc

- annoyed due to lack of respect

- humiliated by not being allowed to do so basic a task

- embarrassed by not being allowed to do so basic a task

- low self esteem/confidence

- devalued not being able to do basic tasks

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*Early years care values

(only need 4)

1) safety of the child

2) the reflective practitioner

3) equal opportunity

4) confidentiality

5) valuing diversity 

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*ways early years care values can be applied

1) having safety procedures in place & ensuring staff are fully trained and follow them; ID or having locked gates etc

2) staff training, feedback, staff meetings to share ideas/reflect

3) challenging discriminatory behaviour, same chances etc

4) need to know basis, info kept locked away

5) displays/toys/resorces all reflect equal opportunities, celebrate festivals of different cultures, different foods

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*ways organisations could help staff promote quali

- provide training on policy/legislations so they follow correct procedures

- monitor/observe staff performance so they can reflect and improve

- provide appropriate resorces/equiptment so they can do their job correctly

- staff meetings to share concerns and resolve issues

- appraisals to review performance and set targets for improvement

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*ways organisations can ensure interviewing = equa

- non-discriminatory questions

- same questions to all

- no personal questions

- mixed panel

- ensure times are varied to allow for arents/carers etc to attend

- ensure venue is accessible to all

- follow EO policies


- also use EO logo on advertisments 

- different languages/ areas to advertise in 

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*methods of referral

1) self referral

2) professional referral

3) third party referral eg.teachers, employers etc

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- physical

- financial

- language/cultural

- geographical

- psychological 



- scared of going into a home; cost of prescriptions/ car parking £; signs at hospital only in one language; service isnt available in certain area/ too far away; poor mobility; no wheelchair access

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*ways to overcome barriers

- adaptation of existing premises

- provide transport 

- campaigns to raise awareness

- funding eg. £££ granted for service to adapt needs of someone in a wheelchair, including ramps or toilet facilities

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*Policy statement components

1) policy statement

2) implementiation plan

3) monitoring the policy

4) evaluation of the policy

5) targets to improve

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*rights of service users

- to have confidentiality

- to have a choice

- to be respected

- to have dignity

- to be safe

- to be treated as an individual

- to speak & have equality

- to complain

- to have access to quality care

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*The Children Act

*Key features:

- to protect children who are at risk

- children have the right to be heard

- children's wishes much be taken into account

- support should be provided to keep families together where possible

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*The Children Act: strengths & weaknesses


- prevents children coming to any harm

- gives children rights

- gives parents responsibilities to their children which they must abide by

- children's wishes are listened to and taken into consideration


- court cases are heard privately = no public scrutiny of procedures 

- children under age of 10 are not considered old enough for committing a criminal offence 

- social workers are not held to account outside their department

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*The Disability Discrimination Act

*Key features:

- gives disabled people rights

- makes disability discrimination illegal

- provides a system of redress

- protects disabled people in employment, education, property, and access to goods & services

- makes it a legal requirement that services make reasonable adjustments to accommodate disabled people

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*The Disability Discrimination Act: strengths & we


- gives people rights

- ensured that facilities have improved for disabled peole

- raised awareness of issues 

- provides legal system of redress

- helped to reduce disability discrimination


- hard to prove, time consuming, costly, emotionally draining

- some people still do not know their rights

- some employers may struggle to pay for costs of adapting services & buildings

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*The Race Relations Act

*key features:

- gives people rights

- provides a system of redress

- applies in employment, education, housing, goods & services, advertising 

- makes discrimination illegal on racial grounds - colour/nationality/ethnicity etc

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The Race Relations Act: strengths & weaknesses


- raised awareness of issues & has helped to reduce discrimination

- puts the burden of proof on the accused

- route to redress provided 


- difficult to prove, costly, time consuming, emotionally draining

- some people still don't know their rights & discrimination still exists eg. Stephen Laurence 

- hard to change peoples attitudes - cant prevent negative attitudes 

- hard to police and monitor unless a complaint is made  

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*The Human Rights Act

*Key features:

- protects basic human rights and freedoms; such as the right to life, and the right to free speech


- ensures the state must introduce laws to protect people

- provides a route to redress

- individual rights must be taken into account when organisations make decisions

- all must have the right to an education


- some legislation is not compatible with convention rights; for example the mental health act

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*The Sex Discrimination Act

*Key features:

- made sex discrimination illegal

- gives people rights

- covers both direct and indirect discrimination

- covers education, employment, housing, access to goods and services etc

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*The Sex Discrimination Act: strengths & weaknesse


- raised awareness 

- helped reduce sex discrimination

- helped to close the pay gap 

- provides a legal system of redress


- pay gap still exists; men earn more than women

- many people still dont know their rights

- the top positions within business and politics are still held by men

- court cases = time consuming, costly, emotionally draining

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*The Mental Health Act

*key features: 

- provides legal system of redress

- focus is on the care and control of those suffering from mental illness, including those who commit criminal acts as a result of mental illness

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*The Mental Health Act: strengths & weaknesses


- helped improve services available for people with mental health needs

- raised awareness of issues; system of redress in place

- gives people a voice to ensure their needs are met

- gives people rights to ensure they are treated equally; & treatment cant be forced on them unless their condition is too severe = can be sectioned without permission

- prevents people harming themselves or others

- protects people who lose the ability to make their own decisions


- the act does not take into consideration the individuals human rights; also if a person is sectioned under the act they may become stigmatised & seen negatively by society which may prevent them from getting jobs etc

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*Routes to redress

- trade union

- complain to hospital/ complaints manager

- refer to legislation/policies

- county court

- equal opportunities commission

- the disability rights commission 

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Sam Morran


Good resource with examples of application.

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