Promoting quality care
jhgdchf
- Created by: reynolds
- Created on: 12-05-12 13:00
*Care Values
1) Promoting equality & diversity
2) Promoting individuals rights and beliefs
3) Maintaining confidentiality
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*how:
- giving choice to clients eg diet, dress, activities
- non-discriminatory language
- keep files safe
- need to know basis
- prayer room/ celebrate culture, religion
*Negative effects - discrimination
- unhappy/sad/depressed because lost independence
- angry for being treated that way
- frustrated as she wants to dress herself etc
- annoyed due to lack of respect
- humiliated by not being allowed to do so basic a task
- embarrassed by not being allowed to do so basic a task
- low self esteem/confidence
- devalued not being able to do basic tasks
*Early years care values
(only need 4)
1) safety of the child
2) the reflective practitioner
3) equal opportunity
4) confidentiality
5) valuing diversity
*ways early years care values can be applied
1) having safety procedures in place & ensuring staff are fully trained and follow them; ID or having locked gates etc
2) staff training, feedback, staff meetings to share ideas/reflect
3) challenging discriminatory behaviour, same chances etc
4) need to know basis, info kept locked away
5) displays/toys/resorces all reflect equal opportunities, celebrate festivals of different cultures, different foods
*ways organisations could help staff promote quali
- provide training on policy/legislations so they follow correct procedures
- monitor/observe staff performance so they can reflect and improve
- provide appropriate resorces/equiptment so they can do their job correctly
- staff meetings to share concerns and resolve issues
- appraisals to review performance and set targets for improvement
*ways organisations can ensure interviewing = equa
- non-discriminatory questions
- same questions to all
- no personal questions
- mixed panel
- ensure times are varied to allow for arents/carers etc to attend
- ensure venue is accessible to all
- follow EO policies
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- also use EO logo on advertisments
- different languages/ areas to advertise in
*methods of referral
1) self referral
2) professional referral
3) third party referral eg.teachers, employers etc
*Barriers
- physical
- financial
- language/cultural
- geographical
- psychological
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eg's:
- scared of going into a home; cost of prescriptions/ car parking £; signs at hospital only in one language; service isnt available in certain area/ too far away; poor mobility; no wheelchair access
*ways to overcome barriers
- adaptation of existing premises
- provide transport
- campaigns to raise awareness
- funding eg. £££ granted for service to adapt needs of someone in a wheelchair, including ramps or toilet facilities
*Policy statement components
1) policy statement
2) implementiation plan
3) monitoring the policy
4) evaluation of the policy
5) targets to improve
*rights of service users
- to have confidentiality
- to have a choice
- to be respected
- to have dignity
- to be safe
- to be treated as an individual
- to speak & have equality
- to complain
- to have access to quality care
*The Children Act
*Key features:
- to protect children who are at risk
- children have the right to be heard
- children's wishes much be taken into account
- support should be provided to keep families together where possible
*The Children Act: strengths & weaknesses
*strengths:
- prevents children coming to any harm
- gives children rights
- gives parents responsibilities to their children which they must abide by
- children's wishes are listened to and taken into consideration
*weaknesses:
- court cases are heard privately = no public scrutiny of procedures
- children under age of 10 are not considered old enough for committing a criminal offence
- social workers are not held to account outside their department
*The Disability Discrimination Act
*Key features:
- gives disabled people rights
- makes disability discrimination illegal
- provides a system of redress
- protects disabled people in employment, education, property, and access to goods & services
- makes it a legal requirement that services make reasonable adjustments to accommodate disabled people
*The Disability Discrimination Act: strengths & we
*strengths:
- gives people rights
- ensured that facilities have improved for disabled peole
- raised awareness of issues
- provides legal system of redress
- helped to reduce disability discrimination
*weaknesses:
- hard to prove, time consuming, costly, emotionally draining
- some people still do not know their rights
- some employers may struggle to pay for costs of adapting services & buildings
*The Race Relations Act
*key features:
- gives people rights
- provides a system of redress
- applies in employment, education, housing, goods & services, advertising
- makes discrimination illegal on racial grounds - colour/nationality/ethnicity etc
The Race Relations Act: strengths & weaknesses
*strengths:
- raised awareness of issues & has helped to reduce discrimination
- puts the burden of proof on the accused
- route to redress provided
*weaknesses:
- difficult to prove, costly, time consuming, emotionally draining
- some people still don't know their rights & discrimination still exists eg. Stephen Laurence
- hard to change peoples attitudes - cant prevent negative attitudes
- hard to police and monitor unless a complaint is made
*The Human Rights Act
*Key features:
- protects basic human rights and freedoms; such as the right to life, and the right to free speech
*strengths:
- ensures the state must introduce laws to protect people
- provides a route to redress
- individual rights must be taken into account when organisations make decisions
- all must have the right to an education
*weaknesses:
- some legislation is not compatible with convention rights; for example the mental health act
*The Sex Discrimination Act
*Key features:
- made sex discrimination illegal
- gives people rights
- covers both direct and indirect discrimination
- covers education, employment, housing, access to goods and services etc
*The Sex Discrimination Act: strengths & weaknesse
*strengths:
- raised awareness
- helped reduce sex discrimination
- helped to close the pay gap
- provides a legal system of redress
*weaknesses:
- pay gap still exists; men earn more than women
- many people still dont know their rights
- the top positions within business and politics are still held by men
- court cases = time consuming, costly, emotionally draining
*The Mental Health Act
*key features:
- provides legal system of redress
- focus is on the care and control of those suffering from mental illness, including those who commit criminal acts as a result of mental illness
*The Mental Health Act: strengths & weaknesses
*strengths:
- helped improve services available for people with mental health needs
- raised awareness of issues; system of redress in place
- gives people a voice to ensure their needs are met
- gives people rights to ensure they are treated equally; & treatment cant be forced on them unless their condition is too severe = can be sectioned without permission
- prevents people harming themselves or others
- protects people who lose the ability to make their own decisions
*weaknesses:
- the act does not take into consideration the individuals human rights; also if a person is sectioned under the act they may become stigmatised & seen negatively by society which may prevent them from getting jobs etc
*Routes to redress
- trade union
- complain to hospital/ complaints manager
- refer to legislation/policies
- county court
- equal opportunities commission
- the disability rights commission
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