Promoting quality care

1) Promoting equality & diversity

2) Promoting individuals rights and beliefs

3) Maintaining confidentiality

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*how:

- giving choice to clients eg diet, dress, activities

- non-discriminatory language

- keep files safe

- need to know basis

- prayer room/ celebrate culture, religion

- unhappy/sad/depressed because lost independence 

- angry for being treated that way

- frustrated as she wants to dress herself etc

- annoyed due to lack of respect

- humiliated by not being allowed to do so basic a task

- embarrassed by not being allowed to do so basic a task

- low self esteem/confidence

- devalued not being able to do basic tasks

(only need 4)

1) safety of the child

2) the reflective practitioner

3) equal opportunity

4) confidentiality

5) valuing diversity 

1) having safety procedures in place & ensuring staff are fully trained and follow them; ID or having locked gates etc

2) staff training, feedback, staff meetings to share ideas/reflect

3) challenging discriminatory behaviour, same chances etc

4) need to know basis, info kept locked away

5) displays/toys/resorces all reflect equal opportunities, celebrate festivals of different cultures, different foods

- provide training on policy/legislations so they follow correct procedures

- monitor/observe staff performance so they can reflect and improve

- provide appropriate resorces/equiptment so they can do their job correctly

- staff meetings to share concerns and resolve issues

- appraisals to review performance and set targets for improvement

- non-discriminatory questions

- same questions to all

- no personal questions

- mixed panel

- ensure times are varied to allow for arents/carers etc to attend

- ensure venue is accessible to all

- follow EO policies

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- also use EO logo on advertisments 

- different languages/ areas to advertise in 

1) self referral

2) professional referral

3) third party referral eg.teachers, employers etc

- physical

- financial

- language/cultural

- geographical

- psychological 

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eg's:

- scared of going into a home; cost of prescriptions/ car parking £; signs at hospital only in one language; service isnt available in certain area/ too far away; poor mobility; no wheelchair access

- adaptation of existing premises

- provide transport 

- campaigns to raise awareness

- funding eg. £££ granted for service to adapt needs of someone in a wheelchair, including ramps or toilet facilities

1) policy statement

2) implementiation plan

3) monitoring the policy

4) evaluation of the policy

5) targets to improve

- to have confidentiality

- to have a choice

- to be respected

- to have dignity

- to be safe

- to be treated as an individual

- to speak & have equality

- to complain

- to have access to quality care

*Key features:

- to protect children who are at risk

- children have the right to be heard

- children's wishes much be taken into account

- support should be provided to keep families together where possible

*strengths:

- prevents children coming to any harm

- gives children rights

- gives parents responsibilities to their children which they must abide by

- children's wishes are listened to and taken into consideration

*weaknesses:

- court cases are heard privately = no public scrutiny of procedures 

- children under age of 10 are not considered old enough for committing a criminal offence 

- social workers are not held to account outside their department

*Key features:

- gives disabled people rights

- makes disability discrimination illegal

- provides a system of redress

- protects disabled people in employment, education, property, and access to goods & services

- makes it a legal requirement that services make reasonable adjustments to accommodate disabled people

*strengths:

- gives people rights

- ensured that facilities have improved for disabled peole

- raised awareness of issues 

- provides legal system of redress

- helped to reduce disability discrimination

*weaknesses:

- hard to prove, time consuming, costly, emotionally draining

- some people still do not know their rights

- some employers may struggle to pay for costs of adapting services & buildings

*key features:

- gives people rights

- provides a system of redress

- applies in employment, education, housing, goods & services, advertising 

- makes discrimination illegal on racial grounds - colour/nationality/ethnicity etc

*strengths:

- raised awareness of issues & has helped to reduce discrimination

- puts the burden of proof on the accused

- route to redress provided 

*weaknesses:

- difficult to prove, costly, time consuming, emotionally draining

- some people still don't know their rights & discrimination still exists eg. Stephen Laurence 

- hard to change peoples attitudes - cant prevent negative attitudes 

- hard to police and monitor unless a complaint is made  

*Key features:

- protects basic human rights and freedoms; such as the right to life, and the right to free speech

*strengths:

- ensures the state must introduce laws to protect people

- provides a route to redress

- individual rights must be taken into account when organisations make decisions

- all must have the right to an education

*weaknesses: 

- some legislation is not compatible with convention rights; for example the mental health act

*Key features:

- made sex discrimination illegal

- gives people rights

- covers both direct and indirect discrimination

- covers education, employment, housing, access to goods and services etc

*strengths:

- raised awareness 

- helped reduce sex discrimination

- helped to close the pay gap 

- provides a legal system of redress

*weaknesses:

- pay gap still exists; men earn more than women

- many people still dont know their rights

- the top positions within business and politics are still held by men

- court cases = time consuming, costly, emotionally draining

*key features: 

- provides legal system of redress

- focus is on the care and control of those suffering from mental illness, including those who commit criminal acts as a result of mental illness

*strengths:

- helped improve services available for people with mental health needs

- raised awareness of issues; system of redress in place

- gives people a voice to ensure their needs are met

- gives people rights to ensure they are treated equally; & treatment cant be forced on them unless their condition is too severe = can be sectioned without permission

- prevents people harming themselves or others

- protects people who lose the ability to make their own decisions

*weaknesses:

- the act does not take into consideration the individuals human rights; also if a person is sectioned under the act they may become stigmatised & seen negatively by society which may prevent them from getting jobs etc

- trade union

- complain to hospital/ complaints manager

- refer to legislation/policies

- county court

- equal opportunities commission

- the disability rights commission