Promote quality care

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Promote quality care

  • Provide training for staff on policy/ legislation/ care values so they follow the     correct procedures
  • Mentoring system to help staff and give them advice/ support
  • Monitor staff's performance so they can reflect and improve
  • Staff meetingings to share concerns/ communication/ share good practise
  • Good handover procedures to ensure consistancy in care and good standards
  • Provide polices to ensure staff work within the law and responsibility 
  • Good management structure, a clear hierachy and procedures, for approachable and effective managers
  • Quality assurance e.g. questionaires, request feedback from staff


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Promote quality care

  • provide training for staff on policy/ legislation/ care values so they follow the     correct procedures
  • Mentoring system to help staff and give them advice/ support
  • Monitor staff's performance so they can reflect and improve
  • Staff meetingings to share concerns/ communication/ share good practise
  • Good handover procedures to ensure consistancy in care and good standards
  • Provide polices to ensure staff work within the law and responsibility 
  • Good management structure, a clear hierachy and procedures, for approachable and effective managers
  • Quality assurance e.g. questionaires, request feedback from staff


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Ensure policies are monitored

  • Collection of statistical data to montor changes
  • Feedback from people and care workers on how effective the policy is, using questionaires
  • Staff training to get feedback and share concerns and ideas
  • Review to see the problems and the strengths, e.g. Ofsted
  • Meetings to discuss concerns/raise issues
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Care values

Values of care:-

  • promoting equality and diversity
  • promoting individual rights and beliefs
  • maintaining confidentialty 

Explanations from them:-

  • meeting the individuals needs- meeting friends and leasure activities
  • maintaining privacy
  • giving them a choice
  • non-discriminatory language
  • keep personal details safe
  • respect and celebrate any culture
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Barriers

Examples:-

  • Psychological- not knowing they are ill/ fear of stigma/ not wanting to go becuase of treatement/ how sociey treats people/ lack of knowledge to access funds and services
  • Financial- may be unemplyed/ lack of treatment/ find it hard to get employement due to dicrimination
  • Cultural- values about the condition/ beliefs
  • Communication/language- may find it difficult to speak english and to communication with others
  • Location/geographical- postcode lottery, poor serives/ live in a rural area ( too far away from serives)
  • Physical- side effects of drugs/ conditions on ability to work/ drive or socialise/ mobility access issues
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Indirect and direct discrimination

Indirect

  • not providing leaflets about procedures/ written in different languages/ formats
  • not making provision for different diet requirements due to cultural beliefs
  • offering services at limited times- conflict on religous view

Direct

  • verbal abuse e.g. sexist comment
  • physical abuse e.g racist attack
  • refusal to access e.g. job, education, servies and good based on RAGS
  • exclusion e.g. someone who is HIV positive avoided
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