PPD - Communication

You develop skills: 

• Influencing
• Negotiation
• Listening
• Presentation
• Report writing 
• Selling

• Compromise
• Cooperation
• Cultural Diversity
• Group Working
• New communication technologies

• Communication not passive
• Message needs to be decoded/interpreted 
• Error prone process 
• Bad communication = conflict

• Language (accents/dialect)
• Cultureal diveristy (different norms/expectations) 
• People's abilities (social/emotional)
• Interpretations
• Ability to take feedback constructively

Power Differences

• Upward communication distorted
• Superiors lack understanding

Gender differences 

• Tannen (1990) - Men talk more/give more info - Women listen/reflect more

Physical Surroundings

• Room layout/size

• Bodily contact
• Closeness to others
• Posture
• Head nods
• Facial expressions
• Gestures
• Directions of gaze 

• Recruitment/selection
• Training
• Performance management
• Dealing with clients
• Strategy
• Problem solving
• Conflict

• Better communication = increased commitment/performance

Growing in importance

• Developing internationally (globalisation)
• Employee expectations
• Human capital
• Movement of staff

Mintzberg (1973) 

Communication central to management roles

• Monitoring 
• Providing information
• Decision making
• Interpersonal 

Kotter (1999) 

• Managers spend most of their time talking
• Maintaining networks/relationships
• Developing --> strategy, goals & plans

• Active & empathetic listening
• Awareness of cultural differences
• Awareness of cues sent to each other
• Face to face interaction
• Check for understanding
• Understanding 'whole picture' (context)