Making the Listener feel Good
- Supportive back-channels
- Paying compliments
- Nicknames/Terms of Endearment
- Respectful Terms
- Humour and Laughter
"Hey Mick, lookin' good today, lad!"
- Being Respectful
- Tag Questions
- Hedges and Vague Language
- Using Modals to mitigate (soften) a command
"Sorry, I'm late! I hope everyone is doing okay today. It's a good idea to start on page nine where we left off - don't you think? Could you please start that task - that would be great."