Burgoon (1995) argued that it's the deviant and unexpected behaviours of minorities that are alerting and arousing and which lead to a deeper level analysis of the behaviour and ideas being presented. Suggests it's the violation of social norms by minorities which leads to systematic processing and, ultimately, social change.
Nemeth (2009) reported that it is the dissent of minorities to established social norms that opens individuals minds to search for information, consider other options and ultimately become more creative and make better decisions. Illustrates how it is the resistance of minorities to conform to and obey social norms that acts as a catalyst for social change.
REAL WORLD APPLICATIONS FOR SUCH FINDINGS:
- Minority influence and innovative change has had a big impact in the world of business and industry where it's been realised that conformity and obedience within hierarchical social groups, decrease the changes of beneficial change occuring.
- Companies that place YES MEN into work teams, who quietly conform to usual practices and obey without question the directives of managers, will not experience any healthy dissent leading to meaningful analysis of work practices and ultimately beneficial innovation.
- Successful companies introduce minorities of genuine dissenters into teams to create an atmosphere of innovative social change.
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