MANAGERS / LEADERSHIP / DECISION MAKING

PLANNING 

ORGANISING

DIRECTING

CONTROLLING

SETTING OBJECTIVES / TARGETS

ANAYLYSE DATA - E.G. FORECASTS KEY DATA - COMPETITOR PRICES / PRODUCTS

DRAW UP PLANS FUNCTIONAL AREAS BUSINESS - FINANCE - HELP ACHIEVE OBJECTIVES

ESTIMATE RESOURCE NEEDS PROPOSED PLAN

REDUCE CHANCE PROJECT FAILING

HIGHLIGHT PROBLEMS - TAKE ACTIONS

ASSEMBLING RESOURCES

MANAGEMENT DECIDE WHO DO WHAT

RESOURCES ESSENTIAL - PLAN CAREFULLY USE MINIMUM RESOURCES ACHIEVE 

LEADING EMPLOYEES THROUGH MOTIVATION & COMMUNICATION

MOTIVATION WILLING ACHIEVE TARGET / GOAL - INSENTIVE

COMMUNICATION: ECHANGE INFO - ACHIEVE HIGH LEVEL PRODUCTIVITY

MANAGERS REVIEW & REPORT PEFROMANCE

COMPARE OBJECTIVES OTHER BUSINESS

FINANCIAL REPORTS: INTERESTED PARTYS INFO SALES - LEGAL REQUIREMENT

EMPLOYEE PERFORMANCE: INFO PRODUCTIVITY - SUPPLYING SERVICE - VITAL MEASUREMENT

SOCIAL: BEHAVING ETHICALLY - MINIMISE POLLUTION MAKE JOBS

FIGUREHEAD: REPRESENT COLLEAGUES - SOCIAL CEREMONIAL LEGAL REPSONSIBILITIES

LEADER: CREATES MAINTAIN EFFECTIVE WORK ENVIORNMENT / MANAGE PEFROMANCE RESPONSIBILITIES / MOTIVATE & DEVELOP JUNIOR EMPLOYEES

LIAISON: COMMUNICATE ENTERNAL / EXTERNAL CONTACTS / NETWORK EFFECTIVLEY GATHER INFO

ENTEPRENEUR: PLANS INITIATE CHANGE

DISTURBANCE HANDLER: SOLVE & CONTROL CRISIS / RESOLVE DISPUTES 

RESOURCE ALLOCATOR: MAKES DECISONS BEST USE RESOURCES

NEGOTIATOR: NEGOTIATE INTERNAL / EXTERNAL BUSINESS

MONITOR: SEARCH INFO RELEVANT BUISINESS / LOOK AFTER TEAM

DISSEMINATOR: PASS ON VALUABLE INFO

SPOKESPERSON: SPEAKS FOR ORGANISATION

COUNTRY CLUB: WORK ENVIORMENT RELAXED - WORK MAY SUFFER LACK CONTROL

TEAM LEADER: HIGH FOCUS TASK & PEOPLE - GETS JOB DONE

PRODUCE OR PERISH: TASK MOST IMPORTANT REGARDLESS PEOPLE

IMPOVERISHED: LOW CONCERN PEOPLE & TASK - INEFFECTIVE NO FOCUS JOB

ASSUMES INFO AND DECISION MAKING TOP ORGANISATION

• ONE WAY COMMUNICATION
• MINIMAL DELEGATION 
• CLOSE SUPERVISION

MARTHA STEWART

DIFFICUTLIES

• PEOPLE AVOID MAKING DECISIONS
• COMMITESS MORE DIFFICUT DISMISS ALL MEMBERS WRONG DECISION
• SENIOR MANAGERS OVER WORKED
• BIGGER HARDER 

EMPLOYEES EMPOWERED MAKE MOST DECISIONS

EMPLOYEES MAKE DECISIONS WITHOUT CHECKING SUPERIOR 

PAUL ALLEN - MICROSOFT CO FOUNDER

EMPLOYERS TEND INDEPENDANT 

LACK SENSE DIRECTION COARDINATION PLANNING

LEADER SHARING DECICIOSN MAKING ABILITIES

EMPLOYEES ENCOURAGED TAKE PARK

TWO WAY COMNNUCATION

OBAMA

MOTIVATES EMPLOYEES - PRODUCTIVITY / RAISING MORALE

COVERTLY MANIPULATE EMPLOYEES

NATURE COMPLEX

PROGRAMMED

NON-PROGRAMMED

STRATEGIC

TACTICAL

DEAL PROBLEMS FAMILIAR WHERE INFO REQUIRED EASY OBTAIN

WELL STRUCTURED: PROCEDURES / RULES

RECORDING PROGRAMMS 

EMPLOYEES KNOW HOW MUCH AND WHEN

SITUATIONS UNSTRUCTURED

REQUIRE UNIQUE SOLOUTION

USUALLY RISKY

SCIENTIFICALLY BASED DATA & OUTCOMES COMPARED INITIAL OBJECTIVES

REDUCES RISK EXPENSIVE MISTAKES

LOGICAL & STRUCTURED APPROACH 

COSTLY & TIME CONSUMING

COLLECTING & ANALYSING DATA

DATA MUST BE RELIABLE

SHORT TERM

TAKEN REGULARLY

LESS COMMITMENT

HUNCH 

SENSE - EXPEREINCE 

QUICKLY, NEW SITUATION NOT MUCH DATA

RISKY MISTAKES / IRRATIONAL

MATHS MODEL SHOW POSSIBLE OUTCOMES

DIFFERENT OPTIONS / CONSEQUENCES

LOGICAL BASED EVIDENCE / LOGICAL COMPARISON

ONLY FINANCIAL DATA

ESTIMATE - OPEN MANIPULATION

RANGE OUTCOMES UNCLEAR - UNPROGRAMMED DECISION

THE BUSINESS MISSION & OBJECTIVE

RISK TAKING

EXTERNAL ENVIORMENT

ETHICS

RESOURCES

FIGUREHEAD: REPRESENT COLLEAGUES - SOCIAL CEREMONIAL LEGAL REPSONSIBILITIES

LEADER: CREATES MAINTAIN EFFECTIVE WORK ENVIORNMENT / MANAGE PEFROMANCE RESPONSIBILITIES / MOTIVATE & DEVELOP JUNIOR EMPLOYEES

LIAISON: COMMUNICATE ENTERNAL / EXTERNAL CONTACTS / NETWORK EFFECTIVLEY GATHER INFO

COMPETITION 

CONSUMING INTEREST RATES

BUSINESS UNDERGOING CHANGE MAY LEAD DELAY 

MANAGERS CAUTIOUS

LIKELY GATHER MORE DATA

LOW RISK DONE QUICKLY

INFO TIME LABOUR MATERIALS

BEST DECISION LIMITED RESOUCES

EFFECT INCOME

MORAL GUIDELINES

STRONG INFLUENCE

IMMORAL DECISIONS SPREAD QUICKLY

2014 M&S MOST EHICAL

SHAREHOLDER: INCREASE DIVIDENDS & VALUE SHARE / PREFERENTIAL TREATMENT

EMPLOYEES: HIGH WAGES / JOB SECURITY / P.T. 

CUSTOMERS: LOW PRICE / RELIABILITY / SALE PRODUCTS / AFTER SALE SERVICES

SUPPLIERS: FREQUENT REGUAL ORDERS / SOLE SUPPLIER AGREEMENT / FAIR PRICE

LENDERS: DEBT PAID / PROFITABLE RETURN / 

COMMUNITY: STEADY EMPLOYMENT / AVOID POLLUTION / FACILITIES

ANYONE WITH INTEREST 

SHAREHOLDERS OWNERS PROVIDE CAPTIAL

INTERNAL: EMPLOYEES / OWNERS / MANAGEERS

EXTERNAL: LOCAL COMMUNITY / SUPPLIERS / CUSTOMERS / LENDERS / GOVERNMENT / SHAREHOLDERS

EMPLOYEES: PRESSURE REDUCE WAGE / MORE JOBS SUCCESFUL

CUSTOMERS: LOW PRICES QUALITY REDUCE

SHAREHOLDERS: INREASE PROFITS / CUSTOMERS DISLIKE JOB LOSES

SUPPLIERS: REDUCED PRICES / SEEK ALTERNATIVE

CREDITORS: REDUCED NEED BORROW / NEED BORROW SHORT TIME 

EMPLOYEES: MORE JOBS / PROMOTIONS

CUSTOMERS: NEW PRODUCTS / INCREASE PRODUCTION REDUCE PRICES

SHAREHOLDERS: CUT SHORT TERM PROFITS LONG TERM INCREASE

SUPPLIERS: LARGE REGULAR ODERS / EXPECTATION REDUCED PRICE

CREDITORS: BORROWING HARDER PAY BACK  / INCREASE PROFT

EMPLOYEES: INCREASE WAGES / SALES DECLINE - JOB LOSS

CUSTOMERS: LESS VALUE TOO EXPENSIVE

SHAREHOLDERS - PROFITS SHARES DIVIDENDS INCREASE / SALES DECLINE

SUPPLIERS: POSSIBILITY HIGHER PRICE / ORDER MAY FALL

CREDITORS: INCREASE PROFITS SUPPORT PROMPT PAYMENT / DEBT UNPAID

STRONGEST INFLUENCE

COMMITED PURSUNIG ETHICAL & SOCIAL OBJECTIVES HIGH PRIORITY MEETING THEM

MAXIMISING PROFITS SEEK MINIMISE COSTS - NOT ALL OBJECTIVES MET

AUTOCRATIC FOCUS NEEDS EMPOYEES

SHAREHOLDERS LITTLE CONCERN - LEAD RESENTMENT

DEMOCRACY FOSTER BETTER LONG TERM RELATIONSHIP

MOST STAKEHOLDERS BENEFIT COMMUNICATION

AUTOCRATIC FOCUS NEEDS EMPOYEES

SHAREHOLDERS LITTLE CONCERN - LEAD RESENTMENT

DEMOCRACY FOSTER BETTER LONG TERM RELATIONSHIP

MOST STAKEHOLDERS BENEFIT COMMUNICATION

CONSIDERABLE POWER

SIZE SHARES INFLUENTIAL DECISION MAKING

MANAGE RELATIONSHIPS MAJOR SUPPLIERS & CUSTOMERS EFFECTIVLEY 

LEVEL SALES - RATE CHANGING 

INTENSE COMPEITION - DISTINCT REPUTATION

ESTABLISH STRONG FINANCE

SUBSTAINS INFLUENCE WIDE RANGE BUSINESS MANAGE RELATIONSHIPS STAKEHOLDDERS

LAWS LESS FORMAL CODES CONDUCT GUIDE

ORGINALLY OWNED GOVERNMENT - GOVERNMENT SOME CONTROL E.G. CANT RAISE PRICES

MINIMAL EFFORT: NOT POWERFUL / FIND OUT INFO (UNSKILLED EMPLOYEES)

KEEP INFORMED: NOT HUGE AMOUNT POWER INTEREST ACTIVITIES - MANAGERS KEEP INFORMED (NON-UNIONISED EMPLOYEES) 

KEEP SATISFIED: POWERFUL NOT MUCH INTEREST. INTERESTED HIGH FINANCIAL REUTNRS - MANAGERS ENAGE & CONSULT THEM (NATIONAL MEDIA / BANKS)

KEY PLAYERS: MOST POWERFUL & INTERESSTED - MAJOR INFLUENCE (UNIONISED EMPLOYEES MAJORITY SHAREHOLDERS)

MINIMAL EFFORT: NOT POWERFUL - E.G. SUPPLY LOW VALUE MATERIALS

KEEP INFORMED: INTERESTED ACTIVITIES NO POWER - E.G. RESIDENTS CONCERNED IMPACT

KEEP SATISFIED: GREAT INTEREST NOT MUCH POWER - ENGAGE & CONSULT INCREASE INTEREST

KEY PLAYERS: MOST POWERFUL & INTERESTED - MAJOR INFLUENCE - KEEP HAPPY E.G. HIGH LEVEL INVESTOR

MONITOR: SEARCH INFO RELEVANT BUISINESS / LOOK AFTER TEAM

DISSEMINATOR: PASS ON VALUABLE INFO

SPOKESPERSON: SPEAKS FOR ORGANISATION