Children have the right to consultation and advocacy
2 of 10
The Equality Act 2010
Everyone has the right to equal and fair treatment
Law covering from discrimination
direct&indirect discrimination
Protected Characteristics
3 of 10
The Care Certificate 2014
a set of standards that health and social care workers must follow in their worklife showing the individual recieving care under a specific set of standards - they have the skill, knowledge and behaviours to ensure that they can provide compassionate and high quality care
4 of 10
The Data Protection Act
Data kept on a need-to-know basis
not to be shared across countries
password protected and locked away
confidentiality right
Destroyed when no longer needed
5 of 10
The Mental Capacity Act
Everyone should be assessed under mental capacity act and supported
Support to make own decision
A bad decision doesn't mean they dont have capacity
6 of 10
Methods of challenging discrimination
Challenge at the time - explain why it's wrong
challenge after - tell & take action
challenge afterwards through campaigns - awareness sessions
7 of 10
Whistle blowing
Raising concerns with a more senior member of staff (superviser, managment),
An environment which has an open culture so you dont feel pressured or nervous to tell
Mangers will act accordingly
8 of 10
Dealing with Conflict
Active listening, remain calm, be empathetic and objective to resolve conflict in care environment.
Important to see both side of argument and seek active solutions
9 of 10
Complaint Process
Allows person to complain about the care they may be recieving/ someone elses care
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