If the employer:
· Is applying a policy/practice or;
· There is a physical feature on the premises occupied by the employer
That substantially disadvantages a disabled person compared to a physically able person, the employer must take reasonable steps to overcome this disadvantage.
Allen v RBS: Defendant needed to adjust premises to become wheelchair accessible, so claimant could use banking services.
Owen Brooking: police sued for failure to make reasonable adjustments for Brooking, who had dyslexia.
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