personality clashes can cause tension, conflict, avoidance or even something like resentment.
stress and/or anxiety can cause individuals to have argements, blame eachother for things going wrong, distraction of care workers or service users or even physcial symptoms (shaking or increased heartbeat).
sadness and/or low mood can lead to depression and the service users may feel disinterested in daily activities and want to be left alone and not talk to anyone.
happy/excited feelings can make it difficult to understand what individuals mean or make the individuals not listen, not able to concentrate and even too talkative.
Empathy is another emotion which can affect the ability to communicate with others as the individuals feel they are better understood and more willing to talk and share their feelings.
These either help or hindrance the quality of communication to/from the service user.
Lighting - if it's too dim or light it can distract or make an individual be in particular mood not helpfulfor effective communication.
Background noise may make it difficult for people to hear others and be heard and may shift concentration.
Seating arrangements - if these are inadequate or cramped, it may do injustice to the needs of the individual.
Proximity - too close may be uncomfortable, however too far apart may offend the individual and thus communication is not of a quality standard.
Temperature - if they are too hot or cold it may make them uncomfortable and distracted
Personal appearance - both the personal appearance of the individual and the care worker. for exakple if a care worker is wearing a smart outfit it is more likely that they will be taken more seriously than if they were dressed scuffily. also whether or not they are pretty or ugly may change the attitude of the inidivual towards them.
physical or intellectual disabilities
physical diabilities include visual, hearing and speech impairments.also disalilities affecting motor skills. factors of psychical disabilities include:
- the use of speech or the need for alternative methods
- equipment such as hearing aids, amplifiers and computer may be necessary
- special support may be necessary (signers for example)
- the use of non-verbal communication or graphical communication which may not be as quality.
- the height of which individuals speak to another.
intellectual disabilities include IQ differences, limited speech ability or impediment. these factors can make communication difficult. However with the use of patience and willingness, both parties can make themselves understood by
- using simple language
- having support from others (family or friends etc.)
eye contact - this is considered respectful in some cultures however looking away can be a mark of respect in other places.
non-verbal communications - not all hand gestures for example are universal. for example the thumbs up, or showing the soles of your feet can be offensive to some cultures
humour differs between cultures
gender roles - they communicate diffferently
language differences. where a common language is spoken poses the most problems - accent, dialogue, slan etc.
sterotyping and labelling
a stereotype is a fixed and overgeneralised belief about a particular group or class of people. when stereotyping,individuals infer that someone has all the characteristics and abilities that we assume all members of that group have. negative versions of this can lead to social catergorisation which is a reason for discrimination and prejudice.
labelling is defining or describing an individual in terms of his or her behaviour. for exampe labelling someone who has broken the law a criminal . once labelled, an individual may actually take on board the characteristics associated with the label and become the thing they are kabelled as.
time contrainsts and pressures
if there is less time this could lead to poor listening
rushed interactions may cause a lack of clarity and thus misunderstanding
poor record keeping can be a result of little time, twhich can also be misinformation, errors in the information and omisisons
low morale could be the resut of pressures.